WARRANTY TERMS & CONDITIONS

REGISTER YOUR PRODUCT

Registering your BMPRO by Setec product is an important step to ensure that you receive all of the benefits you are entitled to.
Please complete the online registration form for your new product today.

BMPRO by Setec goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failure and for compensation for any reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this Warranty are in addition to your other rights and remedies under a law in relation to the goods to which this Warranty relates (the Australian Consumer Law).

Setec, as the manufacturer of BMPRO by Setec goods warrants products against defects for a period of two years, commencing from the original date of purchase. Proof of purchase is required before you can make a claim under this warranty.

HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY 

Most of BMPRO products are designed to be installed by a suitably qualified installer. Check the manual prior to utilizing the product. You or your installer should carefully inspect the products before installation for any visible manufacturing defects. We accept no responsibility in addition to our consumer guarantee obligations where a product has been installed incorrectly.

This warranty does not extend to product failures or defects caused by, or associated with, but not limited to; failure to install or maintain correctly, unsuitable physical or operating environment, accident, acts of God, hazard, misuse, unauthorised repair, modification or alteration, natural disaster, corrosive environment, insect or vermin infestation and failure to comply with any additional instructions supplied with the product.

Setec may seek reimbursement of any costs incurred by them when a product is found to be in proper working order or damaged as a result of one or more of the warranty exclusions mentioned in point 4 of this statement.

MAKING A CLAIM

To enquire or make a claim under this warranty, please follow these steps:

STEP 1

Prior to returning a BMPRO by Setec product, please complete the online warranty claim form, or email us at warranty@teambmpro.com to obtain a Return Material Authorisation (RMA) number.

STEP 2

Please ensure the package also includes:

  • A copy of the proof of purchase,
  • A detailed description of the fault
  • Your contact details, including phone number and return address

STEP 3

Please package the product, with the RMA details clearly marked on the outside of the package, and send to:
BMPRO by Setec, Warranty Department
19 Henderson Road, Knoxfield, VIC 3180.

Setec will not be liable for any costs, charges or expenses incurred in the process of returning a product in order to initiate a warranty claim.