WARRANTY TERMS & CONDITIONS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided by BMPRO Pty Ltd (59 646 354 127) (“BMPRO”) for its products. Warranty benefits are applied along with any rights and remedies required by Australian State and Federal legislation that cannot be excluded. No part of this warranty excludes, restricts or modifies any State or Federal legislation relating to the supply of goods and services which cannot be excluded, restricted or modified.

Warranty

BMPRO warrants that our products will be free from any faults in materials and workmanship beginning from the original date of purchase under standard application, installation, use and service conditions, subject to the exclusions and limitations detailed below. The warranty period of the product is stated in your product manual.
If, before the warranty period has ended, a fault occurs with the product and BMPRO finds the product is defective in materials or workmanship, BMPRO at its discretion will subject to further rights accorded by the Australian Consumer Law to either:

• Repair the defective product
• Replace the defective product
• Provide a refund to the purchaser for the price paid at purchase for the defective product.

Warranty Claims

Refer to your manual before using BMPRO products. Most BMPRO products are designed to be installed by a suitably qualified installer. The products should be carefully inspected by you or your installer before installation for any visible manufacturing faults. If a product has been installed incorrectly, BMPRO accepts no responsibility on top of our consumer guarantee obligations.

1. If a fault covered by warranty occurs, the purchaser must either contact the dealer where the product was purchased within 7 days, or BMPRO at the contact details listed.
2. All warranty claims must include: (a) proof of purchase of the product; (b) complete details of the alleged fault; (c) any relevant documentation related to the fault (such as photographs or maintenance records); (d) return material authorisation (RMA) number.
3. The product must be made available to BMPRO or its authorised installer for inspection and testing within 14 days of contacting BMPRO or the dealer. 
4. The reasonable cost of delivery and installation of any products or components of products that have been repaired or replaced to the place of purchase notified to BMPRO is covered by the warranty provided by BMPRO, along with the reasonable costs of removal and return of any products determined by BMPRO to be defective.
5. If, on return to BMPRO or on investigation by BMRPO, inspection and testing determines there is no fault in the product, the purchaser must pay BMPRO’s reasonable costs of testing and investigating the product, as well as transportation and shipping costs.

Register a Warranty or Repair with BMPRO

To register a warranty or repair with BMPRO:

1. Lodge a support request or email customerservice@teambmpro.com
2. If agreed with the BMPRO Product Specialist team, register a warranty claim or repair via our online warranty claim and product repair form, or email customerservice@teambmpro.com to obtain a Return Material Authorisation (RMA) number.
3. Package and send the product to the BMPRO Warranty Department. The BMPRO Product Specialist team will advise you where to send the product. Please mark RMA details on the outside of the packaging.
4. Ensure your package also includes a copy of the proof of purchase, a complete description of the fault and your contact details including phone number and return address.

Exclusions

This warranty will not be applicable where: (a) the product has been altered, modified or repaired by someone other than BMPRO, an authorised installer or a qualified auto electrician; (b) the product has not been installed properly by either the user or manufacturer; (c) BMPRO cannot establish a fault in the product after inspection and testing; (d) the product has been used for purposes other than that for which it was designed; (e) the fault in the product has occurred due to a failure by the purchaser to ensure proper use and maintenance of the product according to BMPRO’s instructions, recommendations and specifications (including maintenance); (f) the product has been subjected to abnormal conditions, such as environmental, temperature, water, fire, humidity, pressure, stress or similar; (g) the fault has been caused by abuse, misuse, neglect or accident; (h) the fault has been caused by a power surge or other kind of fault in the supply of electricity; (i) unauthorised parts or accessories have been used on or in relation to the product; (j) the appearance of the Product has deteriorated; or (k) the fault is a result of common wear & tear.

Limitations

No express warranties or representations are made by BMPRO other than what is set out in this warranty. The absolute limit of BMPRO’s liability under this express warranty is the repair or replacement of the product or part of the product.

Contact

BMPRO’s contact details for warranty claims are:

Phone: (03) 9763 0962

Email: customerservice@teambmpro.com

Warranty claim and product repair form

Registering your BMPRO product is an important step to ensure that you receive all the benefits you are entitled to.

Please complete the online registration form for your new product today.