WARRANTY TERMS & CONDITIONS

REGISTER YOUR PRODUCT

Registering your BMPRO product is an important step to ensure that you receive all of the benefits you are entitled to.
Please complete the online registration form for your new product today.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

BMPRO warrants products against defects, commencing from the original date of purchase. Proof of purchase is required before you can make a claim under this warranty. For your warranty period, refer to your product manual.

HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY 

Most BMPRO products are designed to be installed by a suitably qualified installer. Check the manual prior to utilizing the product. You or your installer should carefully inspect the products before installation for any visible manufacturing defects. We accept no responsibility in addition to our consumer guarantee obligations where a product has been installed incorrectly.

This warranty does not extend to product failures or defects caused by, or associated with, but not limited to; failure to install or maintain correctly, unsuitable physical or operating environment, accident, acts of God, hazard, misuse, unauthorised repair, modification or alteration, natural disaster, corrosive environment, insect or vermin infestation and failure to comply with any additional instructions supplied with the product.

BMPRO may seek reimbursement of any costs incurred by them when a product is found to be in proper working order or damaged as a result of one or more of the warranty exclusions mentioned in point 4 of this statement.

To enquire or make a claim under this warranty, please follow these steps:

A. Prior to returning a BMPRO product, please email service@teambmpro.com to obtain a Return Material Authorisation (RMA) number
B. Package and send the product to:

BMPRO Warranty Department
19 Henderson Road
Knoxfield, VIC 3180

Please mark RMA details on the outside of the packaging.
C. Please ensure the package also includes: a copy of the proof of purchase, a detailed description of the fault and your contact details including phone number and return address.

BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a product in order to initiate a warranty claim.

 

MAKING A CLAIM

To enquire or make a claim under this warranty, please follow these steps:

STEP 1

Prior to returning a BMPRO product, please complete the online warranty claim form, or email us at support@bmpro.zendesk.com to obtain a Return Material Authorisation (RMA) number.

STEP 2

Please ensure the package also includes:

STEP 3

Please package the product, with the RMA details clearly marked on the outside of the package, and send to:
BMPRO, Warranty Department
19 Henderson Road, Knoxfield, VIC 3180.

BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a product in order to initiate a warranty claim.