WARRANTY TERMS & CONDITIONS

REGISTER YOUR PRODUCT

Registering your BMPRO product is an important step to ensure that you receive all of the benefits you are entitled to.
Please complete the online registration form for your new product today.

What This Limited Waranty Covers

This warranty covers any defect or malfunction in your BMPRO product. Under this warranty you are entitled to have such goods replaced, repaired or refunded.

What This Limited Warranty Does Not Cover

This warranty does not extend to product failures or defects caused by, or associated with, but not limited to:

  • Failure to install or maintain correctly, unsuitable physical or operating environment, accident, acts of God, hazard, misuse, unauthorized repair, modification or alteration, natural disaster, corrosive environment, insect or vermin infestation and failure to comply with any additional instructions supplied with the product.
  • BMPRO may seek reimbursement of any costs incurred when a product is found to be in proper working order or damaged as a result of any of the warranty exclusions listed above.
  • BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a product to initiate a warranty claim.

How Long the Warranty Lasts

BMPRO warrants products against defects for a period of two years, commencing from the original date of purchase.

Claims Process

Proof of purchase is required before the product can be deemed to be within the warranty period.

To enquire or make a claim under this warranty, please follow these steps:

A. Prior to returning a BMPRO product, please email service@teambmpro.com to obtain a Return Material Authorisation (RMA) number
B. Package and send the product to:


BMPRO WARRANTY DEPARTMENT
UNIT 1 821 E WINDSOR AVE
ELKHART IN 46514


Please mark RMA details on the outside of the packaging.
C. Please ensure the package also includes: a copy of the proof of purchase, a detailed description of the fault and your contact details including phone number and return address.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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MAKING A CLAIM

To enquire or make a claim under this warranty, please follow these steps:

STEP 1

Prior to returning a BMPRO product, please complete the online warranty claim form, or email us at support@bmpro.zendesk.com to obtain a Return Material Authorisation (RMA) number.

STEP 2

Please ensure the package also includes:

STEP 3

Please package the product, with the RMA details clearly marked on the outside of the package, and send to:
BMPRO USA
Warranty Department

821 E.Windsor Ave, Unit 1
Elkhart Indiana 46514

BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a product in order to initiate a warranty claim.