WARRANTY TERMS & CONDITIONS

REGISTER YOUR PRODUCT

Registering your BMPRO product is an important step to ensure that you receive all of the benefits you are entitled to.
Please complete the online registration form for your new product today.

What This Limited Warranty Covers

This limited warranty covers defects in materials or workmanship in BMPRO products when used under normal operating conditions and installed according to BMPRO instructions.

If a product is found to be defective during the applicable warranty period, BMPRO will, at its discretion, repair, replace, or refund the product.

Warranty Period

1. Products Supplied Through an OEM (Original Equipment Manufacturer)

For BMPRO products supplied to and installed by an OEM:

  • The warranty period matches the OEM vehicle warranty applicable to that product.
  • For OEMs within the Thor Industries group, BMPRO warranties the product for the full duration of the Thor subsidiary’s warranty applicable to the RV model in which the product is installed.
  • For OEMs not part of the Thor Industries group, BMPRO’s OEM warranty matches the OEM vehicle warranty applicable to the BMPRO product, up to a maximum of 36 months from the vehicle’s production date.

2. Aftermarket Purchases

For products purchased individually and not installed by an OEM, the warranty period is as stated in the product’s user manual.

What This Limited Warranty Does Not Cover

This warranty does not cover failures or defects caused by, including but not limited to:

  • Incorrect installation or maintenance
  • Use outside specified operating conditions
  • Accidents, misuse, abuse, or negligence
  • Unauthorized repair, modification, or alteration
  • Environmental damage (including corrosion)
  • Acts of God or natural disasters
  • Insect or vermin infestation
  • Failure to follow product instructions or warnings

If a returned product is found to be free of defects or damaged due to the exclusions above, BMPRO may charge inspection, testing, and handling fees.

BMPRO is not responsible for any shipping or other costs incurred in returning a product for assessment.

How to Make a Warranty Claim

To verify warranty eligibility, proof of purchase or OEM vehicle information is required.

Before returning a product:

A. Request an RMA Number

Email: service@teambmpro.com

You will receive a Return Material Authorisation (RMA) number.

B. Ship the Product To:

BMPRO WARRANTY DEPARTMENT
Unit 1
821 E Windsor Ave
Elkhart, IN 46514
USA

Clearly mark the RMA number on the outside of the package.

C. Include Inside the Package:

  • Proof of purchase or OEM vehicle details
  • Vehicle production date (if available)
  • Description of the issue
  • Your contact information, including phone number and return address

How State Law Applies

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

MAKING A CLAIM

To enquire or make a claim under this warranty, please follow these steps:

STEP 1

Prior to returning a BMPRO product, please complete the online warranty claim form, or email us at support@bmpro.zendesk.com to obtain a Return Material Authorisation (RMA) number.

STEP 2

Please ensure the package also includes:

  • A copy of the proof of purchase,
  • A detailed description of the fault
  • Your contact details, including phone number and return address

STEP 3

Please package the product, with the RMA details clearly marked on the outside of the package, and send to:
BMPRO USA
Warranty Department
821 E.Windsor Ave, Unit 1
Elkhart Indiana 46514

BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a product in order to initiate a warranty claim.