FAQ

WHAT IS BMPRO?

BMPRO stands for BATTERY MANAGEMENT PROFESSIONALS. While our brand name is fairly young, we are a part of a parent company SETEC, and have been in the power management business for over 50 years – that long! While we have inherited our parent’s deep knowledge of the industry, we live and breathe road trips and adventures, and make our products to help you reach to the yet unseen places.

WHERE ARE BMPRO PRODUCTS MADE?

Most of our product range is designed and manufactured in our factory at SETEC, located in Knoxfield, Victoria (that’s 27km east of Melbourne CBD). We set the highest quality standards, and assess our products using sophisticated test equipment, proudly wearing “Australian made”, ISO9001, and regulatory compliance marks & quality tags. Our quality is supported by a 2 year warranty on all our products.

OUR TEAM

setec team

CAN I BUY PRODUCTS DIRECTLY FROM YOUR HEAD OFFICE?

No, we don’t sell direct from our head office.

DO YOU WANT TO BUY A BATTERY CHARGER OR BATTERY MANAGEMENT SYSTEM FOR YOUR CAMPERVAN?
Buy from our online shop or check out your nearest retailer.

FOR MANUFACTURERS
If you are a manufacturer of caravans or motorhomes, contact ARL Distributors.

FOR RETAILERS
Are you a retailer and want to distribute BMPRO product range? Get in touch.

I have a technical question about a BMPRO product.
Who can help me?

Our goal is to deliver customer service which is not just good, but legendary, going above and beyond your expectations. Our deep product knowledge and people who care make it possible. Please email our fabulous customer service team [email protected] or give us a call on +613 9213 8430 and we’ll help you out!

I have an old model BMPRO product and need a manual for it. Where can I find one?

All product manuals, including the ones for superseded products, are available here.

Do you ship overseas?

We supply our products all over Australia. Items requiring AC power have an Australian power plug, which only works in 240 volt environment (sorry – not suitable for USA / Japan).
Great news – our products are made to withstand tough conditions and harsh weather, so no matter where you travel, they will power your adventures.

What is the warranty process?

Our products are covered by two year warranty against defects, which means we will repair or replace the item if it is faulty. To claim warranty, simply fill in the online claim form.

Read our Warranty Terms & Conditions.