Support Centre


Latest technology in battery management

BMPRO’s BatteryCharge4 is an automatic battery charger with eight charge states (including pulse and trickle charge modes), designed to increase your battery’s life and performance. Adjustable to 0.9, 3 or 4 Amps and compatible with all 6 and 12 Volt Lead Acid (AGM, Gel, Calcium, Wet) and LiFePO4 Lithium batteries – the BatteryCharge4 is ideal to service your car, caravan, bike, boat
or spare battery charging needs

For further information or support

Contact our Customer Service Team on T: (03) 9213 8330 or E: customerservice@setec.com.au

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Latest technology in battery management

BMPRO’s BatteryCharge7.5 is an automatic battery charger with a world leading, ten charge states designed to increase your battery’s life and performance. Adjustable to 3.75, 5 or 7.5 Amps and compatible with all 12 and 24 Volt Lead Acid (AGM, Gel, Calcium, Wet) and LiFePO4 Lithium batteries –the BatteryCharge7.5 is ideal to service your car, caravan, bike, truck or boat
battery charging needs.

For further information or support

Contact our Customer Service Team on T: (03) 9213 8330 or E: customerservice@setec.com.au

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Latest technology in battery management

BMPRO’s BatteryCharge15 is an automatic battery charger with seven charge states designed to increase your battery’s life and performance. Adjustable to 5, 10 or 15 Amps and compatible with all 12Volt Lead Acid (AGM, Gel, Calcium, Wet) and LiFePO4 Lithium batteries – the BatteryCharge15 is ideal to service your car, caravan, bike, truck or boat battery charging needs.

For further information or support

Contact our Customer Service Team on T: (03) 9213 8330 or E: customerservice@setec.com.au

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Latest technology in battery management

BMPRO’s BatteryCharge25 is an automatic battery charger with seven charge states designed to increase your battery’s life and performance. Depending on the size of the battery, output current is adjustable to 5, 15, or 25 Amps and is compatible with all 12Volt Lead Acid (AGM, Gel, Calcium, Wet) and LiFePO4 Lithium batteries. The BatteryCharge25 is ideal to service your car, caravan, bike, truck or boat battery charging needs.

For further information or support

Contact our Customer Service Team on T: (03) 9213 8330 or E: customerservice@setec.com.au

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Latest Accessory for your RV/Camper or Trailer

The Dipper is a digital water level indicator designed to give an accurate reading of the water levels in the fresh and grey water tanks on recreational vehicles, camper trailers and boats.

For further information or support

Contact our Customer Service Team on T: (03) 9213 8330 or E: customerservice@setec.com.au

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MiniBoost

BMPRO’s MiniBoost is a compact DC-to-DC charge-booster for the RV market offering effective charging of your Caravan or Campertrailer’s house battery from the towing vehicle’s electrical system, even if the voltage delivered from the tow vehicle is lower than required for a recharge.

For further information or support

Contact our Customer Service Team on T: (03) 9213 8330 or E: customerservice@setec.com.au

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BATTERYCHECK

The BatteryCheck is a simple and easy to install device that sets a new standard in RV battery management systems. This innovative product connects to a range of standard batteries and communicates wirelessly with your smart phone. The BatteryCheck provides real time battery management data that allows you to effectively manage remaining battery energy via an easy to use app.

FAQS

Can I use my BatteryCheck on my starter Battery?

The BatteryCheck is designed for deep cycle batteries (also known as ‘house’ batteries) and as such should not be used on a starter battery.

Can I use my BatteryCheck on my dual battery system?

As long as the battery system is not exceeding 100 amps peak or 80 amps continuous draw or charge then there is no problems using the BatteryCheck. Please note the BatteryCheck will monitor the whole system as opposed to the individual batteries and as such all negative connection on the batteries should go through the BatteryCheck.

Can I use my BatteryCheck on more than one battery in a battery bank?

Absolutely, the BatteryCheck will monitor the entire battery bank as one energy source and report on it. When installed in this manner the BatteryCheck should be wired on the common negative and all connections to the negative of the battery should go through the BatteryCheck.

Can I connect to multiple BatteryChecks?

There is no limit to the number of BatteryChecks your phone can report on, however you will only be able to connect to one BatteryCheck at any point in time, meaning you will need to connect your application to the relevant BatteryCheck you’d like to see each time.

How do I connect my BatteryCheck to my iPad?

Whilst the BatteryCheck is not officially compatible with the iPad you can connect using the same steps as the iPhone. Please note as the iPad is not a supported device there may be minor issues with the connection and reporting.

How do I connect my BatteryCheck to my Android tablet ?

The BatteryCheck can be connected to your Android tablet using the same steps as an Android phone. Please consult your manual for a step by step guide.

I can’t connect to my BatteryCheck anymore, what should I do?

Please get in contact with us to troubleshoot. If you are unable to do so then you may like to try disconnecting your BatteryCheck, forgetting the connection in your Bluetooth settings (on your smart device) then reconnecting- this will solve most connection issues.

Does the BatteryCheck have a Windows Phone application?

At this stage the BatteryCheck is not supported on Windows operating systems.

How big a battery bank can the BatteryCheck handle?

The BatteryCheck is suitable for use with battery banks up to 800 Amp hours.

When I connect my BatteryCheck to a battery bank can I monitor individual batteries?

No, the BatteryCheck will monitor your battery bank as one energy source and report on it.

How do I install my BatteryCheck on a Battery bank?

The BatteryCheck is installed on a battery bank in the same way as it is with a single battery however the BatteryCheck should be placed on the common negative of the bank and all negative connections made to the bank should be made through the BatteryCheck.

Can I connect my battery charger to the BatteryCheck?

Yes, as long as the charger does not exceed 80 amps continuous or 100 amps peak charge. If the BatteryCheck is bypassed the charge will not be measured or reflected in your dashboard.

How much energy does the BatteryCheck draw ?

Quiescent Current Drain is < 10mAmp (found on page 8 of user manual). This would take over 10,000 hours to drain a typical 100 Ah battery.

Where is the BatteryCheck made?

The BatteryCheck is proudly designed, manufactured and sold from our Australian head office in Knoxfield Victoria.

Trouble setting BatteryCheck app alarms on your phone?

Some budget phones currently on the market will operate differently with the BatteryCheck app, for further information please contact Team BM PRO.

Why is information including time remaining more important than measuring volts?

Volts is only one indicator in a more complex equation – rather like measuring kilometres-per-hour (KPH) in a car. KPH will tell you how fast you’re going, but not how long you’ll be able to maintain a particular speed or if you have fuel in the tank to run it. The BatteryCheck will provide you with access to all of the information you need to complete the full picture, including charge state, battery status, amps, volts and remaining time.

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DRIFTER

Designed specifically for caravan applications, the Drifter is a display unit that monitors water tank levels and 12 V battery charge state.

FAQs

Why are the water tank readings on my Drifter incorrect?

If your Drifter is showing incorrect water tank level readings, please first verify that all tanks in use are activated. This can be loctaed in the paramaters section of your user manual. Next, you should reference the wiring diagram in the manual to assure that your wiring has been done correctly. If problems persist, you should contact your local Jayco repair center for further options. It should also be noted salt water, grey water, and detergents can affect the water tank level readings.

How does the Drifter calculate time remaining?

The Drifter measures current going into and out of the battery via a shunt. This information is then used to accurately estimate the remaining time and capacity of the battery.

My Drifter screen has gone blank, what should I do?

You should remove the Drifter screen from the wall bracket by pushing the unit in and sliding up. This will allow you to have access to two connector plugs at the back of the unit. Disconnect these plugs and reconnect to reset the unit and then mount the Drifter screen back to the bracket. If the problem persists, the Drifter loom connections to the battery will need to be checked (Refer to wiring diagram in manual).

Can a higher rated shunt be used with the Drifter?

Yes, please ensure the resistance is 1mΩ ± 5%.

My Drifter is telling me that it's discharging while I'm on a 240v connection, why?

In this situation, it is most likely that the shunt has been wired back to front. No damage would have occurred from this, but you should contact your local Jayco service center to rewire this correctly.

How do I set my Drifter parameters?

Please refer to page 11 of the Drifter manual for a step by step guide. To enter Set-up Mode press and hold the Home and Backlight buttons for at least five seconds. The table below shows which parameters can be set.

The drifter is giving me an inaccurate "Time Remaining" figure, how can I fix this?

The Drifter does initially need to be taken through 2-3 full charge/discharge cycles of the battery.  Example: Connect your power supply/battery charger up to a 240v connection and fully charge the battery, leave on charge for 24 hours and then discharge your battery back down.  Repeat 2 – 3 times.  This allows the Drifter to know the minimum capacity and the maximum capacity of your battery.  Once this is completed, you will see accurate Time Remaining information from here on.

Is the Drifter compatible with Lithium batteries?

No, the Drifter is not currently compatible for use with Lithium batteries.

Why is information including time remaining more important than measuring volts?

Volts is only one indicator in a more complex equation – rather like measuring kilometres-per-hour (KPH) in a car. KPH will tell you how fast you’re going, but not how long you’ll be able to maintain a particular speed or if you have fuel in the tank to run it. The Drifter will provide you with access to all of the information you need to complete the full picture, including charge state, battery status, amps, volts and remaining time.

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TREK & BATTERYPLUS35

The Trek and BatteryPlus35 combination combines a revolutionary battery management system designed to offer a complete power solution for recreational vehicles with a state of the art battery data display that can also measure water tanks levels. Together, this combination can provide important information such as volts and camps, charge/discharge status and remaining capacity.

FAQS

Can the Trek be used with power supplies other than the BP35?

The Trek has been designed to only function with the BP35 unit.  Although the BP35 can be used without the Trek monitor, the Trek cannot relay data on it’s own.

Why should I use the BatteryPlus35 and Trek combo over a standard battery charger or voltmeter?

The BP35 and Trek system is a fully integrated Battery Management/Monitoring system.  It includes a battery charger, power supply, low voltage disconnect, 12 output distribution board (rated at 10 & 15 amps), built in solar regulator, electronically reset-able fuses, AUX connection (direct connection for Anderson plug), water tank monitoring and battery charging/discharging ratings.  The Trek unit can then display net amps, amps in from solar panels and amps in from AUX input whilst also controlling two water pumps.

What size charger is the BP35?

It is a 20 amp charger.

How do I connect solar panels to my BP35?

If your BP5 unit has solar in built, the positive and negative leads from your solar panels are connected directly to the solar input and output on the solar distribution board.  The solar regulator is in built for this.

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Genius

The Genius is a revolutionary battery management system designed to offer a complete power solution for caravanning applications. Designed and manufactured in Australia, the slim and sturdy Genius is fully equipped to charge the current generation of deep cycle batteries.

FAQS

Is the Genius compatible with all battery types?

The Genius is compatible with all lead-acid batteries excluding ithium style batteries.

Is the Genius a DIY product?

The installation should be carried out be a suitably qualified electrician only.  We suggest you contact an auto-electrician or a caravan service center for further assistance.

The Genius LED indicators are randomly flashing green and red at inconsistent intervals, what should I do?

It is most likely that you have solar panels connected to your caravan if this is occurring and your battery is either full or nearly full.   In this situation the Genius is only required as a power supply and not a battery charger.  The red and green LED indicator flashing occurs when the battery voltage is higher than what the Genius requires.  Example: The input amps from the solar panels is high enough to power the caravan (based on current amperage draw).   There is no harm to the unit caused by this situation.  If you do not have solar panels connected, please contact us for further assistance.

Where is the Genius manufactured?

The Genius is proudly developed and manufactured at our head office in Melbourne – Australia, as is our whole range of BM PRO products.

Why should I use a Genius over a standard battery Charger? What's the difference?

The Genius is a fully integrated battery charger and power supply the combines multiple key features into one unit.  The Genius is a power supply, a battery charger, and has an AC isolation switch, in built low voltage disconnect, a 10 circuit fuse board, auxiliary connection (direct connection for Anderson plug), battery fuse protection and low fuse protection.   Refer to Genius Overview diagram for further information.

What size charger is my Genius?

Please refer to the below diagram.

How many batteries can I connect to the Genius?

This is dependent on what model Genius you have.  For 15amp model: We recommend a battery bank up to 200amp hours.  For 30amp model: We recommend a battery bank up to 400 amp hours.&nbsp For further information on batteries and charging, please refer to the user manual.

Can i replace the fuses on the Genius?

You can replace fuses but only with the recommended fuse rating and type.  Using the wrong fuse can cause over heating of the fuse board.

How do I connect my solar panels to the Genius?

You need to connect your solar panels via a regulator directly to the battery bank.  The Genius does not have a built in solar regulator and you should not connect any solar regulators to the Genius.

What can I connect to the AUX input on the Genius?

You can connect any DV source that is 14.8 volts max.  Example: Anderson plug connection.  This input connects via an isolation diode directly to the fuse panel.  There i no current limiting provided for this input.  Any source connected to this must be current limited to lessen the battery fuse rating or the battery fuse may blow.

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TRAILSAFE

The TrailSafe is an effective power-assisted emergency trailer break-away system, which provides immediate application of trailer brakes in the event of an accidental detachment from the tow vehicle. Unlike other product, the TrailSafe utilizes the ‘house’ battery, meaning user’s don’t require a secondary battery and have to worry about maintaining it. This all in-one contact device also features a full system safety check at the tongue of the trailer, allowing users to test it’s functionality at any given time.

FAQS

Does the TrailSafe need to be connected to a secondary battery to function?

No, the TrailSafe connects directly to the house/main battery.  This means that no additional battery and no additional controller is required.

How can I test to see if my TrailSafe is working properly?

1. Remove the pin from the physical TrailSafe unit.  2. Once LED’s have lit up, refer to LED chart below for reference.  3. If the voltage of your battery is sufficient, the TrailSafe is functional.

Can I install the TrailSafe myself?

We strongly recommend that a trained auto electrician installs this product.

Does the TrailSafe meet Australian regulation for break-away systems?

Yes.

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JHUB SYSTEM

The JHub System is a tablet-driven ‘control hub’ and distribution system designed specifically for charging and managing your Jayco caravan’s battery(s) 12V system, as well as controlling your Jayco caravan’s onboard features. The system can operate from 240 VAC, the tow vehicle’s 12V auxiliary supply or from Solar Panels (if installed).

The JHub System’s ‘J35’ is linked to, and powers, the ControlNode101 (CN101) via a CAN bus connection. The ControlNode101 provides a Bluetooth link to the JHub System Tablet and connection to the caravan’s Slide-Out (where fitted) as well connecting to four tank sensors and internal ambient temperature.

The JHub System combines the convenience of tether-free communications with the smarts of the BMPRO battery management system to make the most of your travels.

FAQS

How do I charge my tablet if the battery in the van is flat and we don’t have any Mains power?

There are multiple ways to charge your tablet. Depending on your vehicle type, most new model cars are fitted with a USB port – your tablet can be charged via this. Alternatively, you can use a Power Bank (not supplied) or a 12V to Micro USB charger (not supplied).

How secure is my JHub System? Could anyone “hack” into it?

The JHub is fitted with a unique control node (ControlNode101) that is designed to pair with your tablet only. For any device to gain access to this control node they would need to have access to the unique Bluetooth code provided to you. PLEASE KEEP YOUR CODE IN A SAFE SECURE PLACE.

Which media cards are compatible with the JHub Tablet?

Micro SD cards up to 64GB. FAT32, NTFS & exFat format.

How do I add more apps to the JHub Tablet?

Applications are available via the GooglePlay Store or Apple iTunes.

Can I load files onto my JHub Tablet?

Connecting via USB

  • 1. Connect the JHub Tablet’s USB charging cable to a spare USB port on your laptop or PC. *Note that the JHub Tablet mayl not work with Apple products.
  • 2. Connect the other end of the cable to the USB port on the JHub Tablet.
  • 3. If the JHub Tablet is powered-off, the screen will display a charging icon. If the JHub Tablet is powered-on, the battery icon in the top right corner of the screen will display a charging symbol.
  • 4. Once connected you will be able to navigate to ‘My Computer’ and view the tablet as a removable device, from here you will be able to drag and drop files.
Can I operate the van’s controls from the ‘Control’ screen as well as the ‘Home’ screen?

Yes, you can access all of the controls from both screens.

Am I getting charged for all this data?

The JHub App does not use data, everything is controlled and displayed via Bluetooth. Consequently, your JHub Tablet is not connected to a SIM card or mobile contract, relying solely on Wi-Fi to access any internet functions.

Can I connect to available Wi-Fi connections using the JHub Tablet?

Yes, the tablet has an inbuilt Wi-Fi adaptor.

How close do I need to be to the caravan for the Bluetooth to work?

Since the Bluetooth connection is going thru a few walls deally you should be within 20mtrs or less of your device.

Does the tablet need to be secured prior to any trip?

The JHub’s dock is designed for travel. But in the case you find yourself on a very bumpy road, perhaps you’ll want to take it down and secure as you would with any other valuables.

Who do I contact for Customer Service issues relating to my JHub & J35 System?

You should contact the service department at the place you purchased your caravan.

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J35

The J35 Series (exclusive to Jayco) are smart chargers for the JHub System with a distribution system designed for use in recreational vehicles. The units operate from 240 VAC mains and provide an isolated DC output. There are three variants under the J35 Series, they are:

  • 1. J35-A: 7 x 12VDC outputs, 20A maximum output current.
  • 2. J35-B: 14 x 12VDC outputs, 35A maximum output current.
  • 3. J35-C: (high-end variant, excluded in this Manual / FAQs)

Though maximum output current is lower for the J35-A, charging current is the same for all variants and is limited to 15A. All the necessary protection and operating features for the load and battery (i.e. thermal protection, over current, over voltage, multi-stage charging, low-voltage disconnect, etc.) are provided.

J35 uses electronic fuses to protect the loads. They are internally located and are not serviceable. Also available is a DC input which may be sourced from the 12V auxiliary system of the towing car. This input is an alternate of the AC mains to enable battery charging and powering of the load.

For more info, see your local Jayco Dealer.

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GENERAL

COMMONLY USED TERMS

LCD (Liquid Crystal Display)

A flat panel display, electronic visual display or video display that uses the light modulating of liquid crystals.

Bung

A stopper for closing a hole in a container.

Bluetooth

Low-power radio communications up to 10 meters.

Capacitor

Component consisting of two conductive surfaces separated by an insulator. Passes AC; indefinite resistance for DC; voltage lags behind the current (opposite of coil).

Capacitance

Unit measuring the electrical charge in a capacitor (condenser), measured in farad (f).

Ah (ampere-hours)

Energy drawn from a battery in one hour.

Antimony

Used in lead acid batteries to improve mechanical strengths of lead plates and enhances performance.

Cobalt (Co)

Hard, lustrous and grey metal that is used in batteries, magnets and high-strength alloys.

DC (Direct Current)

Current flowing in one direction. Often seen in a battery.

Farad (f)

Charge in coulombs necessary to change the potential between the plates of a capacitor by 1V.

Voltage

Electric energy potential per unit charge.

Polymer

Electrical insulator that passes ions.

Overcharge

Exceeding charge acceptance. The battery heats up, produces gases and is subject to an evet.

App

A self-contained program of piece of software on a mobile device designed to fulfil a particular purpose. Example: The BatteryCheck product has an app on your mobile device that allows the BatteryCheck to relay the conditions of the battery to a display screen on the app.

Current

The volume of electricity flowing through a conductor.

Load

A load draws energy from the battery. Internal battery resistance and depleting state-of-charge cause the voltage to drop. Physical work over time is energy measured in Watt-hours (Wh).